Technology Bulletin

Few tools improve customer service as dramatically as computer telephony integration. This method is utilizing both computers and telephone systems in tandem to provide more efficient and helpful customer service by agents. Almost all companies have computer telephony integration (CTI) at one time or another, because the software and hardware needed is fairly inexpensive. CTI [...]

There is no doubt that VMware has revolutionized the way offices run. Virtualization is cost effective and an efficient way to network your virtual computers. Yet, even VMware virtual clients and virtual networks can fail. This can cause costly downtime, and even lost data. This problem can be avoided by simply deploying the powerful and [...]

Twenty-first century customer service software contact centers are busy and stressful places to work. Certainly, some stress in the work place is expected, and good. Reasonable stress levels means things are getting done and worthy targets are being reached. On the other hand, call centers that suffer from poor morale, un-organization, or vindictive management risk [...]

In today’s world, data is vital. Without the right data storage method and a robust computer network, your business is at a disadvantage. Once upon a time, the only thing you really needed to do to ensure that your data was backed up and stored correctly was to have a dedicated server with a backup [...]

When it comes to running a business, customer service should always come first and foremost.  The customer is always right, and it is the duty for any successful business to try and uphold this standard.  However, providing good and accurate customer service can often be a tall order.  It requires a combination of manpower and [...]